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ECサポートチケット分類
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自然言語処理技術に基づき、ECカスタマーサービスが受け取るユーザー問い合わせチケットを自動的に識別・分類し、対応効率を向上させます。
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コピー
コピー
Please analyze the following user inquiry text received by e-commerce customer service, determine its business category based on semantics, such as logistics inquiry, return and exchange application, product consultation, or complaint suggestion, and output the corresponding category label and confidence score for subsequent handling by corresponding specialists.
コピー
以下のECカスタマーサービスが受け取ったユーザー問い合わせテキストを分析し、物流問い合わせ、返品・交換申請、製品相談、または苦情提案などのビジネスカテゴリーを意味に基づいて判断し、対応 specialists による後続処理のために、対応するカテゴリラベルと信頼度スコアを出力してください。
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