Clasificador Automático de Tickets EC

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Clasificación de Tickets EC

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Guíe a la IA para identificar y clasificar automáticamente los tickets de servicio al cliente de comercio electrónico basados en mensajes de usuarios, como consultas de logística, solicitudes de devolución o consultas sobre productos, para mejorar la eficiencia del procesamiento.

Contenido del prompt

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Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

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Por favor, lea el siguiente mensaje de servicio al cliente enviado por el usuario, analice su solicitud principal y clasifíquelo en uno de los tipos de ticket predefinidos: Consulta de logística, Solicitud de devolución/intercambio, Problema de calidad del producto, Anomalía de cuenta u Otro. Genere solo la etiqueta de clasificación sin explicar el proceso de razonamiento, asegurando una clasificación precisa para asistir la gestión manual posterior.

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