Classificador Automático de Tickets EC

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Classificação de Tickets EC

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Oriente a IA a identificar e classificar automaticamente os tickets de atendimento ao cliente de comércio eletrônico com base em mensagens de usuários, como consultas de logística, solicitações de devolução ou consultas sobre produtos, para melhorar a eficiência do processamento.

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Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

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Por favor, leia a seguinte mensagem de atendimento ao cliente enviada pelo usuário, analise sua solicitação principal e classifique-a em um dos tipos de ticket predefinidos: Consulta de logística, Solicitação de devolução/troca, Problema de qualidade do produto, Anomalia de conta ou Outro. Gere apenas o rótulo de classificação sem explicar o processo de raciocínio, garantindo uma classificação precisa para auxiliar a gestão manual subsequente.

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