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电商客服工单分类

{:__('collect %s',电商客服工单分类)}
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指导AI根据用户留言内容,自动识别并分类电商客服工单类型,如物流查询、退换货申请或产品咨询,以提升处理效率。

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Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

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请阅读以下用户提交的客服留言,分析其核心诉求,并将其归类为预定义的工单类型之一:物流查询、退换货申请、产品质量问题、账户异常或其他。请仅输出分类标签,无需解释推理过程,确保分类准确以辅助后续人工处理。

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