AI活用ECサポートチケット自動分類

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ECカスタマーサポートチケット分類

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自然言語処理技術を活用し、ECプラットフォームの顧客サポートチケットを分析し、問題タイプを自動識別して適切な部署にルーティングすることで、対応効率と顧客満足度を向上させます。

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コピー

Analyze the following e-commerce support ticket text to identify its core issue type (e.g., logistics delay, damaged goods, refund request, usage inquiry), determine urgency, and recommend the most suitable handling department or solution. Output only the JSON formatted classification result, including ticket ID, issue category, urgency level (high/medium/low), and suggested action, without additional explanation.

コピー

以下のECサポートチケットテキストを分析し、中核的な問題タイプ（物流遅延、商品破損、返金申請、使用相談など）を特定し、緊急性を判断し、最も適切な対応部署または解決策を推奨してください。追加の説明なしで、チケットID、問題カテゴリ、緊急性レベル（高/中/低）、および推奨アクションを含むJSON形式の分類結果のみを出力してください。

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