EC 고객 지원 자동 분류기

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EC 고객 지원 티켓 분류

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사용자 메시지를 기반으로 물류 문의, 반품 신청, 제품 상담 등의 EC 고객 지원 티켓을 자동으로 식별하고 분류하도록 AI를 안내하여 처리 효율성을 향상시킵니다.

프롬프트 내용

복사

Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

복사

다음 사용자가 제출한 고객 지원 메시지를 읽고 핵심 요구를 분석하여 물류 문의, 반품/교환 신청, 제품 품질 문제, 계정 이상, 기타 중 정의된 티켓 유형 중 하나로 분류하십시오. 추론 과정을 설명하지 않고 분류 라벨만 출력하여 이후 수동 처리를 돕기 위해 정확한 분류를 보장하십시오.

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