Automatischer E-Commerce-Ticket-Klassifikator

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E-Commerce Ticket-Klassifizierung

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Leiten Sie die KI an, E-Commerce-Kundensupport-Tickets basierend auf Benutzerbotschaften automatisch zu identifizieren und zu klassifizieren, wie Logistikanfragen, Rückgabeanträge oder Produktberatungen, um die Verarbeitungseffizienz zu verbessern.

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Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

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Bitte lesen Sie die folgende vom Benutzer eingereichte Kundensupport-Nachricht, analysieren Sie ihre Kernanforderung und klassifizieren Sie sie in einen der vordefinierten Tickettypen: Logistikanfrage, Rückgabe/Umtauschantrag, Produktqualitätsproblem, Kontuanomalie oder Sonstiges. Geben Sie nur das Klassifizierungsetikett aus, ohne den Begründungsprozess zu erklären, und stellen Sie eine genaue Klassifizierung sicher, um die nachfolgende manuelle Bearbeitung zu unterstützen.

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