ECチケット自動分類システム

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ECチケット分類

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EC顧客からの問い合わせを自動で分類し、対応効率と精度を向上させるAIツール。

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コピー

Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

コピー

以下のEC顧客からの問い合わせ内容を読み取り、事前に定義されたビジネスルールに基づき、「物流問い合わせ」、「返品・交換申請」、「製品品質苦情」、「その他問い合わせ」の4つのカテゴリのいずれかに分類してください。複数の問題が含まれている場合は、最も緊急度が高い、または中核的な問題のカテゴリを優先してください。分類結果が正確であり、実際のビジネスシナリオと一致していることを確認し、カスタマーサービスチームが迅速に対応できるよう支援してください。

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