AI ECチケット分類

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ECチケット分類

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AIを使用してEC顧客問い合わせチケットを自動的に識別および分類し、処理効率と精度を向上させます。

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コピー

Act as a data analysis assistant for an e-commerce customer service system. Read the current list of pending customer inquiry tickets, automatically categorize them into four major categories based on the nature of the issue: logistics inquiry, product quality, return/exchange application, or complaint/suggestion. Extract key entities such as order numbers, product SKUs, and user sentiment tendencies, and finally output structured classification results for subsequent manual review or automatic routing.

コピー

ECカスタマーサービスシステムのデータ分析アシスタントとして振る舞ってください。保留中の顧客問い合わせチケットのリストを読み取り、問題の性質に基づいて、物流問い合わせ、製品品質、返品/交換申請、または苦情/提案の4つの主要カテゴリに自動的に分類してください。注文番号、製品SKU、ユーザーの感情傾向などの主要なエンティティを抽出し、後続の手動確認または自動ルーティングのために構造化された分類結果を出力してください。

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