Catégorisation Automatique des Tickets de Support E-commerce par IA

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Classification Tickets Support E-commerce

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Utiliser le traitement du langage naturel pour identifier et classer automatiquement les tickets de support après-vente e-commerce, améliorant l'efficacité et la satisfaction client.

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Analyze the following e-commerce after-sales customer inquiry text and determine its business category based on semantics, including logistics inquiry, return/exchange application, product quality complaint, invoice issuance, and others. Output only the classification label without explaining the reasoning process, ensuring accuracy and compliance with business standards.

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Analysez le texte de demande de support après-vente e-commerce suivant et déterminez sa catégorie commerciale basée sur la sémantique, y compris l'enquête logistique, la demande de retour/échange, la plainte sur la qualité du produit, l'émission de facture et autres. Ne produisez que l'étiquette de classification sans expliquer le processus de raisonnement, en assurant l'exactitude et la conformité aux normes commerciales.

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