AI辅助电商客服工单自动分类

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电商客服工单分类

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利用AI自动识别并分类电商客户咨询工单，提升响应效率与服务质量。

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

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请分析以下来自电商平台的客户咨询记录，根据对话内容将其归类为‘物流查询’、‘退换货申请’、‘产品质量投诉’或‘其他咨询’四类之一。在分类时，请重点关注客户提到的关键词如快递状态、商品瑕疵或退款原因，并输出最终分类标签及简要依据，无需提供额外解释。

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