AI輔助電商客服工單自動分類

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電商客服工單分類

${:__('collect %s',電商客服工單分類)}$

利用AI自動識別並分類電商客戶諮詢工單，提升響應效率與服務質量。

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

複製

請分析以下來自電商平台的客戶諮詢記錄，根據對話內容將其歸類為「物流查詢」、「退換貨申請」、「產品質量投訴」或「其他諮詢」四類之一。在分類時，請重點關注客戶提到的關鍵詞如快遞狀態、商品瑕疵或退款原因，並輸出最終分類標籤及簡要依據，無需提供額外解釋。

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