IA para classificação automática de tickets EC

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Lista de Prompts de IA

Classificação de Tickets de Suporte EC

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Use IA para identificar e categorizar automaticamente os tickets de consulta de clientes EC, melhorando a eficiência e a qualidade do serviço.

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

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Por favor, analise os seguintes registros de consulta de clientes da plataforma de comércio eletrônico e classifique-os em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta'. Ao classificar, concentre-se nas palavras-chave mencionadas pelo cliente, como status de envio, defeitos do produto ou motivos de reembolso, e emita o rótulo de categoria final junto com uma breve justificativa, sem fornecer explicações adicionais.

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