ИИ для автоматической классификации тикетов EC

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Классификация тикетов поддержки EC

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Используйте ИИ для автоматического выявления и категоризации тикетов запросов клиентов EC, повышая эффективность и качество обслуживания.

Содержание промпта

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

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Проанализируйте следующие записи запросов клиентов с платформы электронной коммерции и классифицируйте их по одной из четырех категорий: 'Логистический запрос', 'Запрос на возврат/обмен', 'Жалоба на качество продукта' или 'Другой запрос'. При классификации обратите внимание на ключевые слова, упомянутые клиентом, такие как статус доставки, дефекты продукта или причины возврата средств, и выведите итоговую метку категории вместе с кратким обоснованием, не предоставляя дополнительных объяснений.

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