KI für automatische E-Commerce-Ticket-Klassifizierung

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E-Commerce Ticket-Klassifizierung

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Verwenden Sie KI, um E-Commerce-Kundenanfragen automatisch zu identifizieren und zu kategorisieren, um die Reaktionsgeschwindigkeit und Servicequalität zu verbessern.

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

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Bitte analysieren Sie die folgenden Kundenanfrageaufzeichnungen von der E-Commerce-Plattform und ordnen Sie sie basierend auf dem Gesprächsinhalt einer der vier Kategorien zu: 'Logistikanfrage', 'Rückgabe/Umtauschantrag', 'Produktqualitätsbeschwerde' oder 'Sonstige Anfrage'. Konzentrieren Sie sich bei der Klassifizierung auf von dem Kunden erwähnte Schlüsselwörter wie Versandstatus, Produktmängel oder Rückerstattungsgründe und geben Sie das endgültige Kategorielabel sowie eine kurze Begründung aus, ohne zusätzliche Erklärungen zu liefern.

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