IA pour classification automatique tickets EC

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Classification Tickets Support EC

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Utilisez l'IA pour identifier et catégoriser automatiquement les tickets de demande des clients EC, améliorant l'efficacité et la qualité.

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

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Veuillez analyser les enregistrements de demande suivants des clients de la plateforme de commerce électronique et les classer dans l'une des quatre catégories : 'Demande logistique', 'Demande de retour/échange', 'Plainte qualité produit' ou 'Autre demande'. Lors de la classification, concentrez-vous sur les mots-clés mentionnés par le client tels que l'état de l'expédition, les défauts du produit ou les raisons du remboursement, et produisez l'étiquette de catégorie finale ainsi qu'une brève justification sans fournir d'explications supplémentaires.

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Classification Tickets EC

Please analyze the content of the following user customer service tickets from an e-commerce platform, determine which category their core request belongs to based on the conversation context (logistics inquiry, return/exchange application, product quality complaint, or price consultation), and output the corresponding category label along with a brief reason.