ECカスタマーサポートチケットの自動分類AI

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ECカスタマーサポートチケット分類

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AIを使用してEC顧客問い合わせチケットを自動的に識別および分類し、応答効率とサービス品質を向上させます。

プロンプト内容

コピー

Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

コピー

以下のECプラットフォームからの顧客問い合わせ記録を分析し、会話内容に基づいて「物流問い合わせ」、「返品・交換申請」、「製品品質苦情」、「その他問い合わせ」の4つのカテゴリのいずれかに分類してください。分類時には、配送状況、製品の欠陥、または返金理由など、顧客が提及したキーワードに重点を置き、最終的な分類ラベルと簡潔な根拠を出力してください。余計な説明は不要です。

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