IA para clasificación automática de tickets EC

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Clasificación de Tickets de Soporte EC

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Utilice IA para identificar y categorizar automáticamente los tickets de consulta de clientes de EC, mejorando la eficiencia y la calidad del servicio.

Contenido del prompt

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Please analyze the following customer inquiry records from an e-commerce platform and categorize them into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. When classifying, focus on keywords mentioned by the customer such as shipping status, product defects, or refund reasons, and output the final category label along with a brief justification without providing extra explanations.

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Por favor, analice los siguientes registros de consulta de clientes de la plataforma de comercio electrónico y clasifíquelos en una de las cuatro categorías: 'Consulta logística', 'Solicitud de devolución/cambio', 'Queja de calidad del producto' u 'Otra consulta'. Al clasificar, concéntrese en las palabras clave mencionadas por el cliente, como el estado del envío, los defectos del producto o las razones del reembolso, y emita la etiqueta de categoría final junto con una breve justificación sin proporcionar explicaciones adicionales.

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