电商客服自动工单分类助手

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电商客服工单分类

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基于自然语言处理技术，自动识别并分类电商客服收到的用户咨询与投诉工单，提升响应效率。

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Analyze the following customer service message received by an e-commerce platform and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the category name without explanation. For instance, if the user says 'My package hasn't moved for three days', classify it as Logistics Inquiry; if the user says 'The clothes faded after washing', classify it as Product Quality Complaint. Accurately categorize the input text.

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请分析以下电商客服收到的用户消息，判断其所属的业务类别。业务类别包括：物流查询、退换货申请、产品质量投诉、价格争议、账户问题及其他。请仅输出分类结果，无需解释原因。例如，若用户说‘我的包裹三天没动了’，应归类为物流查询；若用户说‘衣服洗后褪色’，应归类为产品质量投诉。请对输入文本进行准确分类。

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