Catégorisation Automatique des Tickets

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Classificateur de Tickets E-commerce

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Un outil IA qui classe automatiquement les tickets de service client e-commerce pour améliorer l'efficacité et la précision.

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Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

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Veuillez analyser le contenu du ticket de service client e-commerce suivant et le classer dans l'une des quatre catégories suivantes : 'Demande de logistique', 'Demande de retour/échange', 'Plainte sur la qualité du produit' ou 'Autre demande' en vous basant sur des règles commerciales prédéfinies. Si le ticket implique plusieurs problèmes, priorisez la catégorie de problème la plus urgente ou centrale. Assurez-vous que le résultat de la classification est précis et correspond aux scénarios commerciaux réels afin de permettre à l'équipe de service client de répondre rapidement.

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Classification des tickets e-commerce

Please analyze the following e-commerce customer inquiry ticket content, automatically classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the classification basis to enable the customer service team to respond and handle it quickly.

Catégorisation des tickets de support

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Classification Billets Support

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Réponse CS E-commerce

Act as a senior e-commerce customer service expert. Draft a response to a customer complaining about a minor scratch on their received item, who is visibly upset. Your reply must start with a sincere apology acknowledging the issue, then offer two specific solutions (e.g., partial refund or free replacement) for the customer to choose from. Conclude with gratitude and a commitment to improvement. Maintain a professional, gentle, yet firm tone, avoiding robotic phrases, ensuring the customer feels valued and respected to effectively resolve the conflict and protect the brand image.