Автоматическая категоризация тикетов

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Классификатор тикетов E-commerce

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Инструмент ИИ, автоматически классифицирующий тикеты службы поддержки для повышения эффективности.

Содержание промпта

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Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

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Проанализируйте содержание следующего тикета службы поддержки электронной коммерции и классифицируйте его в одну из четырех категорий: 'Логистический запрос', 'Запрос на возврат/обмен', 'Жалоба на качество продукта' или 'Другой запрос', основываясь на заранее определенных бизнес-правилах. Если тикет включает несколько проблем, приоритизируйте категорию самой срочной или основной проблемы. Убедитесь, что результат классификации точен и соответствует реальным бизнес-сценариям, чтобы команда службы поддержки могла быстро реагировать.

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