Categorización Automática de Tickets

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Clasificador de Tickets de E-commerce

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Una herramienta de IA que clasifica automáticamente los tickets de servicio al cliente de e-commerce para mejorar la eficiencia.

Contenido del prompt

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Please analyze the following e-commerce customer service ticket content and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry' based on predefined business rules. If the ticket involves multiple issues, prioritize the most urgent or core issue category. Ensure the classification result is accurate and aligns with actual business scenarios to enable the customer service team to respond quickly.

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Analice el contenido del siguiente ticket de servicio al cliente de e-commerce y clasifíquelo en una de las cuatro categorías: 'Consulta logística', 'Solicitud de devolución/intercambio', 'Queja de calidad del producto' u 'Otra consulta' basándose en reglas comerciales predefinidas. Si el ticket implica múltiples problemas, priorice la categoría del problema más urgente o central. Asegúrese de que el resultado de la clasificación sea preciso y se alinee con los escenarios comerciales reales para permitir que el equipo de servicio al cliente responda rápidamente.

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