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電商客服工單分類
AI
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利用AI自動識別並分類電商客服收到的用戶諮詢工單，提升處理效率。
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Please analyze the content of the following user customer service tickets from an e-commerce platform, determine which category their core request belongs to based on the conversation context (logistics inquiry, return/exchange application, product quality complaint, or price consultation), and output the corresponding category label along with a brief reason.
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請分析以下來自電商平台的用戶客服工單內容，根據對話上下文判斷其核心訴求屬於物流查詢、退換貨申請、產品質量投訴還是價格諮詢中的哪一類，並輸出對應的分類標籤及簡要理由。
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