Automatisierte E-Com-Ticket-Kategorisierung

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E-Com Ticket-Klassifizierer

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Ein KI-Tool zur automatischen Kategorisierung von Kundenservice-Tickets in Logistik, Rücksendungen, Qualität, Preis oder andere Anfragen.

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other Inquiry. Output only the category name without any explanation or additional text. If the message cannot be clearly classified, output 'Other Inquiry'.

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Analysieren Sie die folgende Kundenservice-Nachricht von einer E-Commerce-Plattform und bestimmen Sie ihre Geschäftskategorie. Die möglichen Kategorien sind: Logistik-Anfrage, Rückgabe/Umtausch-Anfrage, Produktqualitätsproblem, Preisstreitigkeit oder Sonstige Anfrage. Geben Sie nur den Kategoriennamen ohne Erklärung oder zusätzlichen Text aus. Wenn die Nachricht nicht klar klassifiziert werden kann, geben Sie 'Sonstige Anfrage' aus.

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