Categorización Automática de Tickets

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Clasificador de Tickets E-com

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Una herramienta de IA para categorizar automáticamente los tickets de servicio al cliente en logística, devoluciones, calidad, precio u otras consultas.

Contenido del prompt

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Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other Inquiry. Output only the category name without any explanation or additional text. If the message cannot be clearly classified, output 'Other Inquiry'.

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Analice el siguiente mensaje de servicio al cliente de una plataforma de comercio electrónico y determine su categoría comercial. Las categorías posibles son: Consulta logística, Solicitud de devolución/intercambio, Problema de calidad del producto, Disputa de precios u Otra consulta. Genere solo el nombre de la categoría sin ninguna explicación o texto adicional. Si el mensaje no se puede clasificar claramente, genere 'Otra consulta'.

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