Cohere
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Cohere is an AI platform for customer support that resolves tickets faster using previous data.
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April 13, 2025
Cohere Product Information
Cohere is more than just another AI tool; it's like having a super-smart assistant for your customer support team. Imagine a platform that dives into your past tickets, pulls out the right answers, and helps you solve customer issues faster than you can say "customer satisfaction." That's Cohere for you! It's all about speeding up ticket resolutions and slashing those pesky support costs. With AI-powered assistance, Cohere not only finds answers from previous interactions but also dishes out instant solutions to your customers' queries. It's like having a tireless, knowledgeable team member who never sleeps.
How to Get Started with Cohere?
Want to see Cohere in action? It's easy! Just hop onto their website and book a demo. During this demo, you'll discover how to train a bot using your help center's link. It's like teaching your new AI buddy everything it needs to know to help your customers. This bot can understand and respond to customer queries as if it were a real person. And here's the kicker: Cohere can instantly transform your support articles and past chats into personalized responses. Plus, with Cardina, Cohere's advanced analytics tool, you'll be able to spot customer trends and nip issues in the bud before they become headaches.
Cohere's Core Features
Cohere is packed with features that'll make your customer service team's life easier. Here's a quick rundown:
- Automation for Growing Teams: Perfect for those fast-growing customer service squads looking to automate their way to success.
- Resolve Up to 60% of Tickets Automatically: That's right, over half of your tickets could be handled without lifting a finger.
- Instant, Personalized Answers: No matter where your customers reach out—from email to social media—Cohere delivers tailored responses on the spot.
- Step-by-Step Guidance: Cohere can walk customers through resolutions like a friendly guide.
- Action on Behalf of Customers: It can even perform tasks for your customers, saving them time and hassle.
- Personalized Answers from Support Articles: Turn your existing resources into customized responses.
- Identify and Anticipate Trends: Use Cardina to stay ahead of the game by spotting customer trends early.
- Accurate Answers via Language Understanding: Cohere's AI gets it right, thanks to its deep language comprehension.
- Generative AI Extracts Answers: It pulls valuable insights from agent responses to keep improving.
- Auto-Reply to Repeated Questions: Say goodbye to answering the same questions over and over.
Cohere's Use Cases
Cohere isn't just a one-trick pony; it's versatile! Here's how it can help:
- Scale Support Without More Staff: Grow your support capabilities without hiring more people.
- Faster Ticket Resolutions and Lower Costs: Speed up your service and keep your budget happy.
- Boost Agent and Customer Satisfaction: Make everyone happier—your team and your customers.
- Increase Self-Serve Resolutions: Empower your customers to solve their issues on their own.
- Enhance Loyalty and Retention: Keep your customers coming back with top-notch service.
- Personalized Support Across Platforms: Deliver tailored support whether they're on the web or mobile.
- Drive CX Efficiency and Faster Service: Make your customer experience team more efficient and responsive.
Need to get in touch with Cohere? Drop them an email at [email protected]. They're always ready to help!
Behind Cohere is Caldera Labs Inc., located at 298 5th Avenue, 7th Floor, New York, NY 10001, USA. Want to know more about the brains behind the operation? Check out their About Us page.
And if you're the social media type, follow Cohere on Twitter at https://twitter.com/coherehq. Stay updated and join the conversation!
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