Classificador automático de tickets de suporte de comércio eletrônico

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Classificador de tickets de comércio eletrônico

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Identifique e classifique automaticamente os tickets de consulta de usuários recebidos pelo serviço de atendimento ao cliente de comércio eletrônico com base na tecnologia de processamento de linguagem natural para melhorar a eficiência da resposta.

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Please analyze the following user inquiry text received by e-commerce customer service, determine its business category based on semantics, such as logistics inquiry, return and exchange application, product consultation, or complaint suggestion, and output the corresponding category label and confidence score for subsequent handling by corresponding specialists.

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Analise o seguinte texto de consulta de usuário recebido pelo serviço de atendimento ao cliente de comércio eletrônico, determine sua categoria comercial com base na semântica, como consulta logística, solicitação de devolução e troca, consulta de produto ou sugestão de reclamação, e emita a etiqueta de categoria correspondente e a pontuação de confiança para o tratamento posterior por especialistas correspondentes.

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