Classificação automática de tickets de suporte de comércio eletrônico com IA

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Classificação de tickets de suporte

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Use IA para classificar automaticamente tickets de suporte de clientes de comércio eletrônico para melhorar a eficiência e a qualidade do serviço.

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Analyze the provided customer inquiry text and categorize it into one of four predefined classes: pre-sales consultation, after-sales service, logistics inquiry, or complaint/suggestion based on business semantics. If an order number is mentioned, extract it; if emotional expression is present, label the sentiment as positive, neutral, or negative. The output must include the classification result, key entity extraction, and sentiment label, ensuring the logic aligns with standard e-commerce customer service protocols without additional explanatory reasoning.

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Analise o texto de consulta do cliente fornecido e classifique-o em uma das quatro categorias predefinidas: consulta pré-venda, serviço pós-venda, consulta logística ou reclamação/sugestão, com base na semântica comercial. Se um número de pedido for mencionado, extraia-o; se houver uma expressão emocional, rotule o sentimento como positivo, neutro ou negativo. A saída deve incluir o resultado da classificação, a extração de entidades-chave e a etiqueta de sentimento, garantindo uma lógica que esteja em conformidade com os protocolos padrão de atendimento ao cliente de comércio eletrônico, sem raciocínio explicativo adicional.

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