Classificador Automático de Tickets EC

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Lista de Prompts de IA

Classificação de Tickets EC

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Identifique e classifique automaticamente consultas e reclamações do serviço ao cliente usando processamento de linguagem natural.

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Analyze the following customer service message received by an e-commerce platform and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the category name without explanation. For instance, if the user says 'My package hasn't moved for three days', classify it as Logistics Inquiry; if the user says 'The clothes faded after washing', classify it as Product Quality Complaint. Accurately categorize the input text.

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Analise a seguinte mensagem de serviço ao cliente recebida por uma plataforma de comércio eletrônico e determine sua categoria comercial. As categorias incluem: Consulta de logística, Solicitação de devolução/troca, Reclamação de qualidade do produto, Disputa de preços, Problema de conta e Outros. Gere apenas o nome da categoria sem explicação. Por exemplo, se o usuário disser 'Minha encomenda não se moveu por três dias', classifique-a como Consulta de logística; se o usuário disser 'A roupa desbotou após a lavagem', classifique-a como Reclamação de qualidade do produto. Classifique com precisão o texto de entrada.

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