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KennethJones
KennethJones
June 16, 2026

Salesforce has agreed to acquire AI customer service platform Fin for 3.6 billion USD. Fin, formerly Intercom, specializes in multi-channel AI agent technology. Salesforce will integrate Fin's capabilities into its enterprise AI platform Agentforce to enhance automation and customer service. The deal is expected to close in Q4 of Salesforce's fiscal year 2027, with Fin's CEO and core team staying on.

Salesforce has agreed to acquire AI customer service platform Fin for 3.6 billion USD. Fin, formerly Intercom, specializes in multi-channel AI agent technology. Salesforce will integrate Fin's capabilities into its enterprise AI platform Agentforce to enhance automation and customer service. The deal is expected to close in Q4 of Salesforce's fiscal year 2027, with Fin's CEO and core team staying on.
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