家
ECカスタマーサポート分類
AI
4
4
AIを使用して、ECカスタマーサービスが受信したユーザー問い合わせチケットを自動的に識別し分類し、処理効率を向上させます。
プロンプト内容
コピー
コピー
Please analyze the content of the following user customer service tickets from an e-commerce platform, determine which category their core request belongs to based on the conversation context (logistics inquiry, return/exchange application, product quality complaint, or price consultation), and output the corresponding category label along with a brief reason.
コピー
以下のECプラットフォームからのユーザーカスタマーサポートチケットの内容を分析し、会話の文脈に基づいて、その核心的な要求が物流問い合わせ、返品・交換申請、製品品質の苦情、価格相談のいずれのカテゴリに属するかを判断し、対応するカテゴリラベルと簡潔な理由を出力してください。
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