Classificateur Automatique Billets EC

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Classification Billets Support

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Identifiez et catégorisez automatiquement les demandes et plaintes de service client à l'aide du traitement du langage naturel.

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Analyze the following customer service message received by an e-commerce platform and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the category name without explanation. For instance, if the user says 'My package hasn't moved for three days', classify it as Logistics Inquiry; if the user says 'The clothes faded after washing', classify it as Product Quality Complaint. Accurately categorize the input text.

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Analysez le message de service client suivant reçu par une plateforme de commerce électronique et déterminez sa catégorie commerciale. Les catégories incluent : Demande de logistique, Demande de retour/échange, Plainte sur la qualité du produit, Litige sur le prix, Problème de compte et Autres. Ne produisez que le nom de la catégorie sans explication. Par exemple, si l'utilisateur dit 'Mon colis n'a pas bougé depuis trois jours', classez-le comme Demande de logistique ; si l'utilisateur dit 'Les vêtements ont délavé après le lavage', classez-le comme Plainte sur la qualité du produit. Catégorisez avec précision le texte d'entrée.

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