Classification automatique des tickets de support e-commerce par IA

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Catégorisation des tickets de support

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Utilisez l'IA pour classifier automatiquement les tickets de support client e-commerce afin d'améliorer l'efficacité et la qualité du service.

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Analyze the provided customer inquiry text and categorize it into one of four predefined classes: pre-sales consultation, after-sales service, logistics inquiry, or complaint/suggestion based on business semantics. If an order number is mentioned, extract it; if emotional expression is present, label the sentiment as positive, neutral, or negative. The output must include the classification result, key entity extraction, and sentiment label, ensuring the logic aligns with standard e-commerce customer service protocols without additional explanatory reasoning.

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Analysez le texte de la demande client fourni et classez-le dans l'une des quatre catégories prédéfinies : consultation avant-vente, service après-vente, demande logistique ou plainte/suggestion, en vous basant sur la sémantique commerciale. Si un numéro de commande est mentionné, extrayez-le ; si une expression émotionnelle est présente, étiquetez le sentiment comme positif, neutre ou négatif. La sortie doit inclure le résultat de la classification, l'extraction des entités clés et l'étiquette de sentiment, en garantissant une logique conforme aux protocoles standard de service client e-commerce sans raisonnement explicatif supplémentaire.

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