KI-gestützte automatische Ticket-Einordnung

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E-Commerce-Ticket-Klassifizierung

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Nutzen Sie Natural Language Processing, um Support-Tickets zu analysieren, Problemtypen automatisch zu identifizieren und an die entsprechenden Abteilungen weiterzuleiten, um Effizienz und Zufriedenheit zu steigern.

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Analyze the following e-commerce support ticket text to identify its core issue type (e.g., logistics delay, damaged goods, refund request, usage inquiry), determine urgency, and recommend the most suitable handling department or solution. Output only the JSON formatted classification result, including ticket ID, issue category, urgency level (high/medium/low), and suggested action, without additional explanation.

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Analysieren Sie den folgenden E-Commerce-Support-Ticket-Text, um den Kernproblemtyp (z. B. Logistikverzögerung, beschädigte Ware, Rückerstattungsantrag, Nutzungsfrage) zu identifizieren, die Dringlichkeit zu bestimmen und die am besten geeignete Abteilung oder Lösung zu empfehlen. Geben Sie ausschließlich das klassifizierte Ergebnis im JSON-Format aus, einschließlich Ticket-ID, Problemkategorie, Dringlichkeitsstufe (hoch/mittel/niedrig) und empfohlener Aktion, ohne zusätzliche Erklärungen.

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