Automatischer E-Commerce-Support-Ticket-Klassifizierer

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E-Commerce-Ticket-Klassifizierer

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Identifizieren und klassifizieren Sie automatisch Benutzeranfrage-Tickets, die vom E-Commerce-Kundenservice basierend auf der Technologie zur Verarbeitung natürlicher Sprache erhalten wurden, um die Antworteffizienz zu verbessern.

Prompt-Inhalt

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Please analyze the following user inquiry text received by e-commerce customer service, determine its business category based on semantics, such as logistics inquiry, return and exchange application, product consultation, or complaint suggestion, and output the corresponding category label and confidence score for subsequent handling by corresponding specialists.

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Bitte analysieren Sie den folgenden vom E-Commerce-Kundenservice erhaltenen Benutzeranfragetext, bestimmen Sie seine Geschäftskategorie basierend auf der Semantik, wie z. B. Logistikabfrage, Rückgabe- und Austauschbeantragung, Produktberatung oder Beschwerdehinweis, und geben Sie das entsprechende Kategorienschild und Konfidenzscore für die nachfolgende Bearbeitung durch entsprechende Spezialisten aus.

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