Automatischer E-Commerce-Ticket-Klassifizierer

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E-Commerce Ticket-Klassifizierung

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Identifizieren und klassifizieren Sie automatisch Tickets von Kundenanfragen und -beschwerden im E-Commerce-Kundenservice unter Verwendung von Technologien zur natürlichen Sprachverarbeitung, um die Antworteffizienz zu verbessern.

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Please analyze the following user customer service conversation records from an e-commerce platform, determine the business category based on the content such as logistics inquiry, return or exchange application, product quality complaint, or account anomaly, extract key information like order number, problem description, and user sentiment, and finally output a structured ticket classification result for subsequent manual or automated processing.

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Bitte analysieren Sie die folgenden Aufzeichnungen von Benutzer-Kundenservice-Gesprächen von der E-Commerce-Plattform, bestimmen Sie die Geschäftskategorie basierend auf dem Inhalt wie Logistikabfrage, Rückgabe- oder Austauschbeantragung, Produktqualitätsbeschwerde oder Kontonormalität, extrahieren Sie Schlüsselinformationen wie Bestellnummer, Problembeschreibung und Tendenz der Benutzerstimmung und geben Sie schließlich ein strukturiertes Ticket-Klassifizierungsergebnis für die nachfolgende manuelle oder automatisierte Verarbeitung aus.

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