KI EC-Ticket-Klassifizierung

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EC-Ticket-Klassifizierung

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Verwenden Sie KI, um vom EC-Kundenservice empfangene Benutzeranfrage-Tickets automatisch zu identifizieren und zu kategorisieren, um die Verarbeitungseffizienz zu verbessern.

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Please analyze the content of the following user customer service tickets from an e-commerce platform, determine which category their core request belongs to based on the conversation context (logistics inquiry, return/exchange application, product quality complaint, or price consultation), and output the corresponding category label along with a brief reason.

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Bitte analysieren Sie den Inhalt der folgenden Benutzer-Kundenservice-Tickets von einer E-Commerce-Plattform, bestimmen Sie basierend auf dem Gesprächskontext, zu welcher Kategorie ihre Hauptanfrage gehört (Logistikanfrage, Rückgabe/Umtauschantrag, Produktqualitätsbeschwerde oder Preiskonsultation), und geben Sie das entsprechende Kategorielabel sowie eine kurze Begründung aus.

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