AI辅助电商客服工单自动分类

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电商客服工单分类

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利用AI自动识别并分类电商客户咨询工单，提升响应效率与服务质量。

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Analyze the following raw customer inquiry text from an e-commerce platform and categorize it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text involves multiple intents, prioritize the most urgent or core issue and briefly explain the reasoning. For instance, if a user mentions 'the shirt size is wrong and I want to exchange it', categorize it as 'Return/Exchange Request'. Output only the category and a short rationale without any conversational filler or explanatory prefixes.

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请分析以下电商客户提交的原始咨询文本，根据业务语义将其归类为‘物流查询’、‘退换货申请’、‘产品质量投诉’或‘其他咨询’四类之一。若文本涉及多个意图，请优先处理最紧急或最核心的问题，并简要说明分类依据。例如，若用户提到‘衣服尺码不对想换’，应归类为‘退换货申请’。请仅输出分类结果及简短理由，无需额外寒暄或解释性前缀。

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