Classificação automática de tickets com IA

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Classificação de Tickets E-com

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Use IA para identificar e classificar automaticamente os tickets de consulta de clientes de comércio eletrônico, melhorando a eficiência e qualidade.

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Analyze the following raw customer inquiry text from an e-commerce platform and categorize it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text involves multiple intents, prioritize the most urgent or core issue and briefly explain the reasoning. For instance, if a user mentions 'the shirt size is wrong and I want to exchange it', categorize it as 'Return/Exchange Request'. Output only the category and a short rationale without any conversational filler or explanatory prefixes.

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Analise o seguinte texto original de consulta do cliente de comércio eletrônico e classifique-o em uma das quatro categorias: 'Consulta Logística', 'Solicitação de Devolução/Troca', 'Reclamação de Qualidade do Produto' ou 'Outra Consulta'. Se o texto envolver múltiplas intenções, priorize o problema mais urgente ou central e explique brevemente a razão. Por exemplo, se um usuário mencionar 'a camisa não serve, quero trocar', classifique-a como 'Solicitação de Devolução/Troca'. Gere apenas a categoria e uma breve justificativa sem saudações conversacionais ou prefácios explicativos.

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