AI Auto-Classification for E-commerce Tickets

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E-commerce Ticket Classify

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Use AI to automatically identify and categorize e-commerce customer inquiry tickets, improving response efficiency and service quality.

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Analyze the following raw customer inquiry text from an e-commerce platform and categorize it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text involves multiple intents, prioritize the most urgent or core issue and briefly explain the reasoning. For instance, if a user mentions 'the shirt size is wrong and I want to exchange it', categorize it as 'Return/Exchange Request'. Output only the category and a short rationale without any conversational filler or explanatory prefixes.

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E-commerce Ticket Classifier

Act as an intelligent customer service system for an e-commerce platform. Receive the raw text of a user's inquiry, analyze its core intent and emotional tone, and automatically classify it into standard categories such as pre-sales consultation, after-sales service, logistics inquiry, or complaints. Extract key entities like order numbers, product names, and issue descriptions, then output a structured ticket summary to facilitate quick intervention by human agents.

E-com CS QA

Act as a senior e-commerce customer service expert to analyze the provided conversation logs between agents and users. Focus on checking if the agent accurately understood the user's intent, adhered to company service standards, and avoided emotional or evasive behavior. Evaluate the effectiveness of the final solution. Identify key risk points (such as complaint escalation or sensitive word usage) and excellent service highlights, then provide specific improvement suggestions and a score to ensure the response is professional, objective, and actionable.

E-com Customer Reply

Act as a senior e-commerce customer service expert. Based on the provided customer inquiry and product knowledge base, generate a professional, friendly, and accurate response. The reply must directly address the customer's specific questions regarding order status, return policies, or product specifications. Avoid mechanical template language, ensure the tone is natural and fluent while matching the brand voice, and strictly adhere to company compliance requirements without making unfulfillable promises.

E-commerce Ticket Classify

Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

E-com Support Ticket Class

Analyze the following customer message received by e-commerce support, determine its business category based on semantics such as return/exchange inquiry, logistics query, product quality complaint, or account issue, and output the corresponding category label along with a brief handling suggestion, ensuring accurate classification that aligns with customer service standards.

E-commerce Ticket Classifier

Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'