Clasificación automática de tickets con IA

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Clasificación de Tickets E-com

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Utilice IA para identificar y clasificar automáticamente los tickets de consulta de clientes de comercio electrónico, mejorando la eficiencia y calidad.

Contenido del prompt

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Analyze the following raw customer inquiry text from an e-commerce platform and categorize it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text involves multiple intents, prioritize the most urgent or core issue and briefly explain the reasoning. For instance, if a user mentions 'the shirt size is wrong and I want to exchange it', categorize it as 'Return/Exchange Request'. Output only the category and a short rationale without any conversational filler or explanatory prefixes.

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Analice el siguiente texto original de consulta del cliente de comercio electrónico y clasifíquelo en una de las cuatro categorías: 'Consulta Logística', 'Solicitud de Devolución/Intercambio', 'Queja de Calidad del Producto' o 'Otra Consulta'. Si el texto implica múltiples intenciones, priorice el problema más urgente o central y explique brevemente la razón. Por ejemplo, si un usuario menciona 'la camisa no me queda bien, quiero cambiarla', clasifíquela como 'Solicitud de Devolución/Intercambio'. Genere solo la categoría y una breve justificación sin saludos conversacionales ni prefacios explicativos.

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