KI-gestützte automatische Ticket-Klassifizierung

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E-Commerce Ticket-Klassifizierung

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Verwenden Sie KI, um E-Commerce-Kundenanfragen automatisch zu identifizieren und zu kategorisieren, um die Effizienz und Qualität zu verbessern.

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Analyze the following raw customer inquiry text from an e-commerce platform and categorize it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text involves multiple intents, prioritize the most urgent or core issue and briefly explain the reasoning. For instance, if a user mentions 'the shirt size is wrong and I want to exchange it', categorize it as 'Return/Exchange Request'. Output only the category and a short rationale without any conversational filler or explanatory prefixes.

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Analysieren Sie den folgenden rohen Kundenanfragetext aus dem E-Commerce und ordnen Sie ihn einer der vier Kategorien zu: 'Logistikanfrage', 'Rückgabe/Umtausch-Anfrage', 'Produktqualitätsbeschwerde' oder 'Sonstige Anfrage'. Wenn der Text mehrere Absichten beinhaltet, priorisieren Sie das dringendste oder Kernproblem und erläutern Sie kurz die Begründung. Wenn ein Benutzer beispielsweise erwähnt, 'das Hemd passt nicht, ich möchte es umtauschen', klassifizieren Sie es als 'Rückgabe/Umtausch-Anfrage'. Geben Sie nur die Kategorie und eine kurze Begründung aus, ohne gesprächsfüllende Elemente oder erklärende Präfixe.

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