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電商客服工單分類
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基於自然語言處理技術，自動識別並分類電商客戶諮詢工單，提升客服響應效率與準確率。
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複製
Analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text does not clearly indicate a specific business scenario, assign it to 'Other Inquiry'. Output only the category label name without explaining the reasoning process or providing additional suggestions.
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請分析以下電商客戶提交的原始諮詢文本，根據業務語義將其歸類為「物流查詢」、「退換貨申請」、「產品質量投訴」或「其他諮詢」四類之一。若文本中未明確提及具體業務場景，請歸入「其他諮詢」。輸出結果僅包含分類標籤名稱，無需解釋推理過程或提供額外建議。
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