Automatisierte E-Commerce-Ticket-Klassifizierung

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E-Commerce-Ticket-Klassifizierer

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Identifizieren und klassifizieren Sie automatisch E-Commerce-Kundenanfrage-Tickets mithilfe der natürlichen Sprachverarbeitung, um die Effizienz und Genauigkeit zu verbessern.

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Analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text does not clearly indicate a specific business scenario, assign it to 'Other Inquiry'. Output only the category label name without explaining the reasoning process or providing additional suggestions.

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Analysieren Sie den folgenden rohen Kundenanfragetext, der über E-Commerce-Kanäle eingereicht wurde, und klassifizieren Sie ihn in eine der vier Kategorien: 'Logistikanfrage', 'Rückgabe/Umtauschanfrage', 'Produktqualitätsbeschwerde' oder 'Sonstige Anfrage'. Wenn der Text kein spezifisches Geschäftsszenario eindeutig angibt, weisen Sie ihn der Kategorie 'Sonstige Anfrage' zu. Geben Sie nur den Kategoriennamen aus, ohne den Begründungsprozess zu erklären oder zusätzliche Vorschläge zu machen.

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