電商客服對話品質自動評估提示詞

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電商客服品質檢核

${:__('collect %s',電商客服品質檢核)}$

針對電商客服場景，生成用於自動評估對話品質、識別違規及優化服務體驗的AI提示詞。

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複製

Act as a senior e-commerce customer service quality monitoring expert to analyze the provided customer-service dialogue records. Focus on checking if the customer service accurately understood the customer's needs, used standard polite language, effectively resolved complaints or inquiries, and avoided shirking responsibility or emotional responses. Identify key risk points in the dialogue, such as unfulfilled promises, incorrect information, or poor attitude, and provide specific improvement suggestions. The final output should include a dialogue quality score, a description of main issues, and an optimized reply example to ensure improved customer satisfaction and compliance.

複製

請扮演資深電商客服品質監控專家，分析提供的客戶與客服對話記錄。重點檢查客服是否準確理解客戶需求、是否使用規範禮貌用語、是否有效解決投訴或諮詢問題，以及是否存在推諉責任或情緒化回應。請識別對話中的關鍵風險點，如承諾未兌現、資訊錯誤或態度惡劣，並給出具體改進建議。最終輸出應包含對話品質評分、主要問題描述及優化後的回覆範例，確保提升客戶滿意度和合規性。

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