Clasificación Automática de Tickets de E-commerce

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Clasificador de Tickets de E-commerce

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Identifique y clasifique automáticamente los tickets de consulta de clientes de comercio electrónico utilizando procesamiento de lenguaje natural para mejorar la eficiencia y precisión.

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Analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text does not clearly indicate a specific business scenario, assign it to 'Other Inquiry'. Output only the category label name without explaining the reasoning process or providing additional suggestions.

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Analice el siguiente texto original de consulta del cliente enviado a través de canales de comercio electrónico y clasifíquelo en una de las cuatro categorías: 'Consulta logística', 'Solicitud de devolución/intercambio', 'Queja de calidad del producto' o 'Otra consulta'. Si el texto no indica claramente un escenario comercial específico, asigne la categoría 'Otra consulta'. Genere únicamente el nombre de la etiqueta de categoría sin explicar el proceso de razonamiento ni proporcionar sugerencias adicionales.

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