ECチケット自動分類システム

家

AIプロンプト一覧

ECチケット分類

${:__('collect %s',ECチケット分類)}$

自然言語処理技術を用いて、EC顧客からの問い合わせチケットを自動的に識別・分類し、対応効率と精度を向上させます。

プロンプト内容

コピー

Analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text does not clearly indicate a specific business scenario, assign it to 'Other Inquiry'. Output only the category label name without explaining the reasoning process or providing additional suggestions.

コピー

以下のEC顧客からの原始問い合わせテキストを分析し、ビジネス上の意味に基づいて「物流照会」、「返品・交換申請」、「製品品質苦情」、「その他相談」の4つのカテゴリのいずれかに分類してください。テキストが特定のビジネスシナリオを明確に示していない場合は、「その他相談」に割り当ててください。出力結果は分類ラベル名のみとし、推論プロセスの説明や追加提案は不要です。

コピー

共有リンクをコピーするにはクリック

コメント (0)

0/300

送信

おすすめ

ECカスタマーサポート分類

Act as an intelligent customer service assistant for an e-commerce platform. Receive the raw text of a user's inquiry, analyze its core intent and sentiment, and categorize it into specific business scenarios such as pre-sales consultation, after-sales complaint, logistics inquiry, or return/exchange application. Extract key entities like order numbers, product names, and problem descriptions, then output a structured ticket summary to facilitate quick handling by human agents.

ECカスタマーサポートチケット分類

Analyze the following e-commerce support ticket text to identify the user's core request and emotional tone, then automatically categorize it into specific business modules such as logistics delay, product quality issue, return/refund application, or general inquiry, while extracting key entities like order ID, product name, and problem description for subsequent manual agent intervention.

ECカスタマーサポート分類

Please read the following customer service message submitted by the user, analyze its core request, and categorize it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Account Anomaly, or Other. Output only the classification label without explaining the reasoning process, ensuring accurate classification to assist subsequent manual handling.

ECカスタマーサポートQA

Act as a senior e-commerce customer service quality monitoring expert to analyze the provided customer-service dialogue records. Focus on checking if the customer service accurately understood the customer's needs, used standard polite language, effectively resolved complaints or inquiries, and avoided shirking responsibility or emotional responses. Identify key risk points in the dialogue, such as unfulfilled promises, incorrect information, or poor attitude, and provide specific improvement suggestions. The final output should include a dialogue quality score, a description of main issues, and an optimized reply example to ensure improved customer satisfaction and compliance.

ECカスタマー対応返信

Act as a senior e-commerce customer service expert. Based on the provided order details and common after-sales issues, generate a professional, friendly, and efficient reply text. The reply must include confirmation of the order status, proactive answers to potential issues, and specific solution suggestions. Maintain a polite and empathetic tone, avoiding mechanical template language, ensuring the content is natural, fluent, and effectively resolves customer concerns.

ECチケット分類

Act as a senior customer service manager for an e-commerce platform. Analyze the incoming customer inquiry text, determine its business category based on semantics such as logistics inquiry, return or exchange application, product consultation, or complaint suggestion, and output a standardized classification label along with brief handling suggestions, ensuring the classification results are accurate and comply with platform standards.