Classificação Automática de Tickets de E-commerce

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Classificador de Tickets de E-commerce

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Identifique e classifique automaticamente tickets de consulta de clientes de comércio eletrônico usando processamento de linguagem natural para melhorar a eficiência e precisão.

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Analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text does not clearly indicate a specific business scenario, assign it to 'Other Inquiry'. Output only the category label name without explaining the reasoning process or providing additional suggestions.

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Analise o seguinte texto bruto de consulta do cliente enviado através de canais de comércio eletrônico e classifique-o em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta'. Se o texto não indicar claramente um cenário comercial específico, atribua a categoria 'Outra consulta'. Gere apenas o nome da etiqueta de categoria sem explicar o processo de raciocínio ou fornecer sugestões adicionais.

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