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基于自然语言处理技术,自动识别并分类电商客户咨询工单,提升客服响应效率与准确率。
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Analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If the text does not clearly indicate a specific business scenario, assign it to 'Other Inquiry'. Output only the category label name without explaining the reasoning process or providing additional suggestions.
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请分析以下电商客户提交的原始咨询文本,根据业务语义将其归类为‘物流查询’、‘退换货申请’、‘产品质量投诉’或‘其他咨询’四类之一。若文本中未明确提及具体业务场景,请归入‘其他咨询’。输出结果仅包含分类标签名称,无需解释推理过程或提供额外建议。
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