ИИ Классификация Тикетов

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Классификация Тикетов

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Используйте ИИ для автоматической идентификации и классификации тикетов запросов клиентов электронной коммерции, повышая эффективность и точность обработки.

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Act as a data analysis assistant for an e-commerce customer service system. Read the current list of pending customer inquiry tickets, automatically categorize them into four major categories based on the nature of the issue: logistics inquiry, product quality, return/exchange application, or complaint/suggestion. Extract key entities such as order numbers, product SKUs, and user sentiment tendencies, and finally output structured classification results for subsequent manual review or automatic routing.

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Выступайте в качестве помощника по анализу данных для системы обслуживания клиентов электронной коммерции. Прочитайте текущий список ожидающих тикетов запросов клиентов, автоматически классифицируйте их на четыре основные категории в зависимости от характера проблемы: запрос о логистике, качество продукта, заявка на возврат/обмен или жалоба/предложение. Извлеките ключевые сущности, такие как номера заказов, артикулы продуктов и тенденции настроения пользователей, и в конечном итоге выведите структурированные результаты классификации для последующего ручного обзора или автоматической маршрутизации.

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